Payment and Shipping

Payment Methods

EU World
SEPA Direct Debit Scheme
The amount of invoice will be charged from your bank account two weeks after the invoice date. The exact date will be mentioned on your invoice. Your articles will be shipped as soon as possible.
Our Creditor Identifier: DE95ZZZ00000625461
Please note: It is only possible to pay by SEPA Direct Debit if you have a bank account within the European Union. Your first order can only be paid by prepayment or PayPal; payment by SEPA Direct Debit is only possible from the second order on and when we have received your signed SEPA mandate.
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Prepayment
You'll receive an invoice with our bank details in a separate e-mail. Your articles will be shipped upon receipt of payment. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled.
Please note that (depending on your bank and your country) the transmission of your payment may take 1-4 working days. In order to accelerate the process, you can also pay your invoice via PayPal (info@duplo-frank.de).
Please always state your invoice number as reference so we can identify your payment.
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PayPal
You pay your invoice with your PayPal account. Your articles will be shipped receipt of payment.
Our PayPal account: info@duplo-frank.de
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Shipping Charges Germany

Order (incl. 19% VAT) Shipping Charges (incl. 19% VAT) Run-Time according to DHL
118.99 EUR or less 7.98 EUR ca. 3-5 work days
119.00 EUR or more 0.00 EUR

Shipping Charges EU

Order (net) Shipping Charges (net) Run-Time according to DHL
99.99 EUR or less 17.00 EUR ca. 3-5 work days
Greece: ca. 7-9 work days
100.00 EUR or more 0.00 EUR

Shipping Charges Zone 3 - Iceland and Norway

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.

Shipping Method Price per
Package (net)
Customs
Handling (net)
Price per kg
(net)
Crisis Addition
per kg (net)
Run-Time according to DHL
(plus potential delays at customs)
Standard 11.84 EUR - 1.25 EUR - Iceland: ca. 14-21 work days (mostly longer)
Norway: ca. 7-8 work days
Merchandise Shipment Premium
(smaller packages with max. 900g product weight)
12.93 EUR - - - Iceland: ca. 6 work days (mostly longer)
Norway: ca. 5 work days

Shipping Charges Great Britain

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.

Shipping Method Price per
Package (net)
Customs
Handling (net)
Price per kg
(net)
Crisis Addition
per kg (net)
Run-Time according to DHL
(plus potential delays at customs)
Standard 11.71 EUR 3.95 EUR 1.13 EUR - ca. 3 work days
Merchandise Shipment Premium
(smaller packages with max. 900g product weight)
10.56 EUR - - - ca. 3 work days

Shipping Charges Zone 5 - United States

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.

Shipping Method Price per
Package (net)
Customs
Handling (net)
Price per kg
(net)
Crisis Addition
per kg (net)
Run-Time according to DHL
(plus potential delays at customs)
Standard 26.28 EUR - 2.89 EUR 2.35 EUR ca. 10-15 work days
Premium 25.92 EUR - 5.78 EUR 2.35 EUR ca. 6-9 work days
Merchandise Shipment Premium
(smaller packages with max. 900g product weight)
17.13 EUR - - - ca. 6-9 work days

Shipping Charges Zone 6 - Australia and New Zealand

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge. Please note that we cannot ship packages with more than 19kg to Australia.

Shipping Method Price per
Package (net)
Customs
Handling (net)
Price per kg
(net)
Crisis Addition
per kg (net)
Run-Time according to DHL
(plus potential delays at customs)
Standard 31.13 EUR - 3.96 EUR - Australia: more than 40 work days
New Zealand: more than 50 work days
Premium 29.97 EUR - 8.74 EUR 3.90 EUR ca. 9-25 work days
Merchandise Shipment Premium
(smaller packages with max. 900g product weight)
17.16 EUR - - - ca. 9-25 work days

Distribution Partners

In some countries, we have national distributors who take care of the customer service and the complete order processing on the spot. Our partners all come from the horseshoeing sector and are therefore qualified contact persons for your questions.

Contact Data

Shipping to other Countries

At the moment, these are the only activated countries in our online shop. If your country isn't activated, please contact the Duplo Team - we are looking forward to helping you!

Latest Update: 2022-11-09