Payment and Shipping
Payment Methods
| Germany | EU | World | |
|---|---|---|---|
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Prepayment You'll receive an invoice with our bank details in a separate e-mail. Your articles will be shipped upon receipt of payment. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled. Please note that (depending on your bank and your country) the transmission of your payment may take 1-4 working days. In order to accelerate the process, you can also pay your invoice via PayPal (info@duplo-frank.de). Please always state your invoice number as reference so we can identify your payment. |
X | X | X |
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SEPA Direct Debit By selecting this payment method and submitting your bank details, you authorize us to debit your account. Please note: Payment via SEPA direct debit is only possible if you have an account that is approved for the direct debit procedure (possibly within the EU). The invoice amount will be debited from your account 7 calendar days after the invoice date; the exact debit date and your mandate reference can be found on your invoice. Your order will be shipped immediately. Our creditor ID: DE95ZZZ00000625461 |
X | X | |
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PayPal You pay your invoice with your PayPal account. Your articles will be shipped upon receipt of payment. Our PayPal account: info@duplo-frank.de |
X | X | X |
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Pay later with PayPal If you have a German PayPal account, you may be able to postpone the debit date by 30 days under certain conditions or pay the outstanding amount in installments. For more information, please visit PayPal’s website: → Pay in 30 days or in installments |
X | ||
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Credit Card (MasterCard, Visa, American Express) After having placed your order, you will receive an e-mail with a link to our payment provider Stripe where you can pay the outstanding amount by credit card. Your articles will be shipped upon receipt of payment. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled. Please note that the credit card must be registered to the 3DS authentication procedure. |
X | X | X |
Shipping Charges Germany
| Shipping Method (Order incl. 19% VAT) | Shipping Charges (incl. 19% VAT) | Run-Time according to DHL |
|---|---|---|
| Standard 148.74 EUR or less | 7.98 EUR | ca. 3-5 work days |
| Standard 148.75 EUR or more | 0.00 EUR | |
| Small package (smaller packages with max. 900g product weight) |
4.17 EUR | ca. 3-7 work days |
Shipping Charges EU - Zone 1
Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland
| Shipping Method (net) | Shipping Charges (net) | Run-Time according to DHL |
|---|---|---|
| Standard 124.99 EUR or less | 17.00 EUR | ca. 3-5 work days |
| Standard 125.00 EUR or more | 8.50 EUR | |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
9.40 EUR |
Shipping Charges EU - Zone 2
Finland, Hungary, Italy, Slovakia, Slovenia, Spain, Sweden, France
| Shipping Method (net) | Shipping Charges (net) | Run-Time according to DHL |
|---|---|---|
| Standard 124.99 EUR or less | 18.00 EUR | ca. 3-5 work days |
| Standard 125.00 EUR or more | 9.00 EUR | |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
9.40 EUR | ca. 4-7 work days |
Shipping Charges EU - Zone 3
Bulgaria, Croatia, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania
| Shipping Method (net) | Shipping Charges (net) | Run-Time according to DHL |
|---|---|---|
| Standard 124.99 EUR or less | 17.50 EUR | ca. 3-5 work days Greece: ca. 5-6 work days |
| Standard 125.00 EUR or more | 8.75 EUR | |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
9.40 EUR |
Shipping Charges Zone 3 - Iceland and Norway
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some
shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are
at the customer's charge.
| Shipping Method | Price per Package (net) |
Price per kg (net) |
Transport Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|
| Standard | 13.30 EUR | 0.90 EUR | - | Iceland: ca. 14-18 work days Norway: ca. 5-7 work days |
| Premium | 16.80 EUR | 2.10 EUR | - | Iceland: ca. 5-7 work days Norway: ca. 3-5 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
16.13 EUR | - | - | Iceland: ca. 6 work days Norway: ca. 5 work days |
Shipping Charges Zone 4/1 - Morocco and Turkey
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.
| Shipping Method | Price per Package (net) |
Customs Handling (net) |
Price per kg (net) |
Transport Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|---|
| Standard | 28.40 EUR | 17.00 EUR | 2.00 EUR | - | Morocco: ca. 8-12 work days Turkey: ca. 10-14 work days |
| Premium | 28.40 EUR | 17.00 EUR | 3.70 EUR | - | Morocco: ca. 6-8 work days Turkey: ca. 8-10 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
14.75 EUR | 17.00 EUR | - | - | Morocco: ca. 6-8 work days Turkey: ca. 7-10 work days |
Shipping Charges Zone 4/2 - Georgia
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.
| Shipping Method | Price per Package (net) |
Customs Handling (net) |
Price per kg (net) |
Transport Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|---|
| Standard | 28.40 EUR | - | 2.00 EUR | - | ca. 14-19 work days |
| Premium | 28.40 EUR | - | 3.70 EUR | - | ca. 12-17 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
14.75 EUR | - | - | - | ca. 7-12 work days |
Shipping Charges Great Britain
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some
shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are
at the customer's charge.
| Shipping Method | Price per Package (net) |
Customs Handling (net) |
Price per kg (net) |
Transport Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|---|
| Standard | 13.10 EUR | - | 0.80 EUR | - | ca. 3-4 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
11.39 EUR | - | - | - | ca. 3-5 work days |
Special Shipping Terms for Our Customers in the United Kingdom
After the recent Farrier Focus event, we took some time to reflect on the many valuable discussions we had there. We
received great feedback and noted a clear interest in our product range. Since we currently don’t have a
distribution partner in the UK, we’re introducing a special offer to make it easier for you to access our products
directly: shipping costs have been reduced to 15 EUR net per parcel until further notice.
Why do I have to pay fees for deliveries to Great Britain?
We have to charge import VAT and clearance fee for all deliveries to Great Britain.
Most of the horseshoes and accessory products that are manufactured in our company are of European Union
preferential origin;
therefore, there is generally no additional import duty on these products. However, this isn't the case for all
products in our range (shoeing tools, for example).
Please take a look at your invoice for details about the products' origin.
Shipping Charges Zone 5 - Indonesia, Mexico, Singapore, USA, Canada
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some
shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are
at the customer's charge.
| Shipping Method | Price per Package (net) |
Price per kg (net) |
Transport Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|
| Standard | 31.30 EUR | 3.50 EUR | 0.60 EUR | ca. 10-17 work days |
| Premium | 30.70 EUR | 6.90 EUR | 0.60 EUR | ca. 8-15 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
20.68 EUR | - | - | ca. 6-10 work days |
Special Requirements for Mexico
For deliveries to Mexico, you must appoint a licensed customs broker to represent you and declare the goods on your
behalf.
Please provide us with your broker’s details when placing your order.
Shipping Charges Zone 6 - Australia and New Zealand
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge. Please note that we cannot ship packages with more than 19kg to Australia.
| Shipping Method | Price per Package (net) |
Price per kg (net) |
Transport Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
Standard | 36.20 EUR | 2.70 EUR | 1.80 EUR | Australia: 10-17 work days New Zealand: 14-20 work days |
|---|---|---|---|---|
| Premium | 34.80 EUR | 9.80 EUR | 1.80 EUR | ca. 8-16 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
22.60 EUR | - | - | ca. 8-18 work days |
According to the German Chamber of Commerce and Industry (Industrie- und Handelskammer – IHK), specific requirements apply to shipments to Australia, which we are unable to fully meet. Please note that by completing the ordering process, you confirm that you have read and agree to the following points:
- According to the IHK, the destination port should be indicated on the shipping documents. Since we work with Deutsche Post / DHL and do not receive information about their transport routes, this is not feasible for us.
- For customs processing, our invoice contains all relevant details, including the customs tariff number, country of origin, product value, and net weight of each item.
National Distributors
In Switzerland, and Canada, we have dedicated partners who handle on-site consultation and complete order processing. This benefits our customers by providing shorter delivery times and lower shipping costs. All our partners come from the field of horseshoeing, making them competent contacts for any inquiries you may have.
Shipping to other Countries
Currently, other countries (in addition to those listed above) are not enabled in our webshop.
If you are unable to select your country, please contact our Customer Service
Team - we will take care of it!