Payment and Shipping
Payment Methods
| EU | World | |
|---|---|---|
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SEPA Direct Debit Scheme The amount of invoice will be charged from your bank account 7 days after the invoice date. The exact date will be mentioned on your invoice. Your articles will be shipped as soon as possible. Our Creditor Identifier: DE95ZZZ00000625461 For your first order as a registered customer, the payment methods prepayment, PayPal and credit card via Stripe are available; SEPA Direct Debit is only possible from the second order on. For guest orders, it is unfortunately not possible to activate this payment method. |
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Prepayment You'll receive an invoice with our bank details in a separate e-mail. Your articles will be shipped upon receipt of payment. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled. Please note that (depending on your bank and your country) the transmission of your payment may take 1-4 working days. In order to accelerate the process, you can also pay your invoice via PayPal (info@duplo-frank.de). Please always state your invoice number as reference so we can identify your payment. |
X | X |
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PayPal You pay your invoice with your PayPal account. Your articles will be shipped upon receipt of payment. Our PayPal account: info@duplo-frank.de |
X | X |
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Credit Card (MasterCard, Visa, American Express) After having placed your order, you will receive an e-mail with a link to our payment provider Stripe where you can pay the outstanding amount by credit card. Your articles will be shipped upon receipt of payment. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled. Please note that the credit card must be registered to the 3DS authentication procedure. |
X | X |
Shipping Charges Germany
| Order (incl. 19% VAT) | Shipping Charges (incl. 19% VAT) | Run-Time according to DHL |
|---|---|---|
| 118.99 EUR or less | 7.98 EUR | ca. 3-5 work days |
| 119.00 EUR or more | 0.00 EUR |
Shipping Charges EU - Zone 1
Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland
| Order (net) | Shipping Charges (net) | Run-Time according to DHL |
|---|---|---|
| 99.99 EUR or less | 17.00 EUR | ca. 3-5 work days |
| 100.00 EUR or more | 0.00 EUR |
Shipping Charges EU - Zone 2
Finland, Hungary, Italy, Slovakia, Slovenia, Spain, Sweden
| Order (net) | Shipping Charges (net) | Run-Time according to DHL |
|---|---|---|
| 99.99 EUR or less | 18.00 EUR | ca. 3-5 work days |
| 100.00 EUR or more | 0.00 EUR |
Shipping Charges EU - Zone 3
Bulgaria, Croatia, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania
| Order (net) | Shipping Charges (net) | Run-Time according to DHL |
|---|---|---|
| 99.99 EUR or less | 17.50 EUR | ca. 3-5 work days Greece: ca. 7-9 work days |
| 100.00 EUR or more | 0.00 EUR |
Shipping Charges Zone 3 - Iceland and Norway
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some
shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are
at the customer's charge.
| Shipping Method | Price per Package (net) |
Customs Handling (net) |
Price per kg (net) |
Crisis Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|---|
| Standard | 11.70 EUR | 3.95 EUR | 0.70 EUR | - | ca. 3 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
10.56 EUR | - | - | - | ca. 3 work days |
Shipping Charges Zone 4 - Morocco and Turkey
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.
| Shipping Method | Price per Package (net) |
Customs Handling (net) |
Price per kg (net) |
Crisis Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|---|
| Standard | 26.83 EUR | 17.00 EUR | 2.46 EUR | - | Morocco: ca. 8-12 work days Turkey: ca. 10-15 work days |
| Premium | 26.83 EUR | 17.00 EUR | 4.05 EUR | - | Morocco: ca. 6-8 work days Turkey: ca. 7-10 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
12.74 EUR | 17.00 EUR | - | - | Morocco: ca. 6-8 work days Turkey: ca. 7-10 work days |
Shipping Charges Great Britain
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some
shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are
at the customer's charge.
| Shipping Method | Price per Package (net) |
Customs Handling (net) |
Price per kg (net) |
Crisis Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|---|
| Standard | 11.70 EUR | 3.95 EUR | 0.70 EUR | - | ca. 3 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
10.56 EUR | - | - | - | ca. 3 work days |
Why do I have to pay fees for deliveries to Great Britain?
We have to charge import VAT and clearance fee for all deliveries to Great Britain.
Most of the horseshoes and accessory products that are manufactured in our company are of European Union preferential origin;
therefore, there is generally no additional import duty on these products. However, this isn't the case for all products in our range (shoeing tools, for example).
Please take a look at your invoice for details about the products' origin.
Shipping Charges Zone 5 - United States
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some
shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are
at the customer's charge.
| Shipping Method | Price per Package (net) |
Price per kg (net) |
Crisis Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|
| Standard | 27.90 EUR | 3.10 EUR | 2.35 EUR | ca. 16-21 work days |
| Premium | 27.40 EUR | 6.20 EUR | 2.35 EUR | ca. 10-16 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
17.13 EUR | - | - | ca. 7-13 work days |
Shipping Charges Zone 6 - Australia and New Zealand
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge. Please note that we cannot ship packages with more than 19kg to Australia.
| Shipping Method | Price per Package (net) |
Price per kg (net) |
Crisis Addition per kg (net) |
Run-Time according to DHL (plus potential delays at customs) |
Standard | 32.30 EUR | 3.70 EUR | 3.70 EUR | Australia: more than 40 work days New Zealand: more than 50 work days |
|---|---|---|---|---|
| Premium | 31.10 EUR | 8.80 EUR | 5.20 EUR | ca. 9-25 work days |
| Merchandise Shipment Premium (smaller packages with max. 900g product weight) |
17.16 EUR | - | - | ca. 9-25 work days |
National Distributors
In Switzerland, France, and Canada, we have dedicated partners who handle on-site consultation and complete order processing. This benefits our customers by providing shorter delivery times and lower shipping costs. All our partners come from the field of horseshoeing, making them competent contacts for any inquiries you may have.
Shipping to other Countries
Currently, other countries (in addition to those listed above) are not enabled in our webshop.
If you are unable to select your country, please contact our Customer Service Team - we will take care of it!