Payment and Shipping

Payment Methods

EU World
SEPA Direct Debit Scheme
The amount of invoice will be charged from your bank account 7 days after the invoice date. The exact date will be mentioned on your invoice. Your articles will be shipped as soon as possible.
Our Creditor Identifier: DE95ZZZ00000625461
For your first order as a registered customer, the payment methods prepayment, PayPal and credit card via Stripe are available; SEPA Direct Debit is only possible from the second order on.
For guest orders, it is unfortunately not possible to activate this payment method.
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Prepayment
You'll receive an invoice with our bank details in a separate e-mail. Your articles will be shipped upon receipt of payment. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled.
Please note that (depending on your bank and your country) the transmission of your payment may take 1-4 working days. In order to accelerate the process, you can also pay your invoice via PayPal (info@duplo-frank.de).
Please always state your invoice number as reference so we can identify your payment.
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PayPal
You pay your invoice with your PayPal account. Your articles will be shipped upon receipt of payment.
Our PayPal account: info@duplo-frank.de
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Credit Card (MasterCard, Visa, American Express)
After having placed your order, you will receive an e-mail with a link to our payment provider Stripe where you can pay the outstanding amount by credit card.
Your articles will be shipped upon receipt of payment. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled.
Please note that the credit card must be registered to the 3DS authentication procedure.
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Shipping Charges Germany

Order (incl. 19% VAT) Shipping Charges (incl. 19% VAT) Run-Time according to DHL
148.74 EUR or less 7.98 EUR ca. 3-5 work days
148.75 EUR or more 0.00 EUR

Shipping Charges EU - Zone 1

Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland

Order (net) Shipping Charges (net) Run-Time according to DHL
124.99 EUR or less 17.00 EUR ca. 3-5 work days
125.00 EUR or more 8.50 EUR

Shipping Charges EU - Zone 2

Finland, Hungary, Italy, Slovakia, Slovenia, Spain, Sweden

Order (net) Shipping Charges (net) Run-Time according to DHL
124.99 EUR or less 18.00 EUR ca. 3-5 work days
125.00 EUR or more 9.00 EUR

Shipping Charges EU - Zone 3

Bulgaria, Croatia, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania

Order (net) Shipping Charges (net) Run-Time according to DHL
124.99 EUR or less 17.50 EUR ca. 3-5 work days
Greece: ca. 7-9 work days
125.00 EUR or more 8.75 EUR

Shipping Charges Zone 3 - Iceland and Norway

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.

Shipping Method Price per
Package (net)
Price per kg
(net)
Transport Addition
per kg (net)
Run-Time according to DHL
(plus potential delays at customs)
Standard 12.60 EUR 0.90 EUR - ca. 3 work days
Premium 15.90 EUR 2.00 EUR - Iceland: ca. 4-6 work days
Norway: ca. 4-5 work days
Merchandise Shipment Premium
(smaller packages with max. 900g product weight)
15.86 EUR - - ca. 3 work days

Shipping Charges Zone 4 - Morocco and Turkey

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.

Shipping Method Price per
Package (net)
Customs
Handling (net)
Price per kg
(net)
Transport Addition
per kg (net)
Run-Time according to DHL
(plus potential delays at customs)
Standard 26.90 EUR 17.00 EUR 1.90 EUR - Morocco: ca. 8-12 work days
Turkey: ca. 10-15 work days
Premium 26.90 EUR 17.00 EUR 3.50 EUR - Morocco: ca. 6-8 work days
Turkey: ca. 7-10 work days
Merchandise Shipment Premium
(smaller packages with max. 900g product weight)
14.76 EUR 17.00 EUR - - Morocco: ca. 6-8 work days
Turkey: ca. 7-10 work days

Shipping Charges Great Britain

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.

Shipping Method Price per
Package (net)
Customs
Handling (net)
Price per kg
(net)
Transport Addition
per kg (net)
Run-Time according to DHL
(plus potential delays at customs)
Standard 12.40 EUR 3.95 EUR 0.80 EUR - ca. 3 work days
Merchandise Shipment Premium
(smaller packages with max. 900g product weight)
11.12 EUR - - - ca. 3 work days

Why do I have to pay fees for deliveries to Great Britain?
We have to charge import VAT and clearance fee for all deliveries to Great Britain. Most of the horseshoes and accessory products that are manufactured in our company are of European Union preferential origin; therefore, there is generally no additional import duty on these products. However, this isn't the case for all products in our range (shoeing tools, for example). Please take a look at your invoice for details about the products' origin.

Shipping Charges Zone 5 - United States and Indonesia

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge.

Shipping Method Price per
Package (net)
Price per kg
(net)
Transport Addition
per kg (net)
Run-Time according to DHL
(plus potential
delays at customs)
Standard 29.60 EUR 3.30 EUR - ca. 16-21 work days
Premium 29.10 EUR 6.50 EUR - ca. 10-16 work days
Merchandise Shipment Premium
(smaller packages with max.
900g product weight)
19.16 EUR - - ca. 7-13 work days

Shipping Charges Zone 6 - Australia and New Zealand

The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary. Customs duties and national taxes are at the customer's charge. Please note that we cannot ship packages with more than 19kg to Australia.

Shipping Method Price per
Package (net)
Price per kg
(net)
Transport Addition
per kg (net)
Run-Time according to DHL
(plus potential delays at customs)
Standard 34.30 EUR 2.70 EUR 1.80 EUR Australia: more than 40 work days
New Zealand: more than 50 work days
Premium 33.00 EUR 9.30 EUR 1.80 EUR ca. 9-25 work days
Merchandise Shipment Premium
(smaller packages with max. 900g product weight)
20.36 EUR - - ca. 9-25 work days

National Distributors

In Switzerland, France, and Canada, we have dedicated partners who handle on-site consultation and complete order processing. This benefits our customers by providing shorter delivery times and lower shipping costs. All our partners come from the field of horseshoeing, making them competent contacts for any inquiries you may have.

Contact Data

Shipping to other Countries

Currently, other countries (in addition to those listed above) are not enabled in our webshop.
If you are unable to select your country, please contact our Customer Service Team  - we will take care of it!

Latest Update: 2024-05-17