Payment and Shipping
Payment Methods
| Germany | EU | World | |
|---|---|---|---|
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Advance Payment You will receive our bank details together with your invoice in a separate email. Your order will be shipped once the payment has been received. The items will be reserved for you for a maximum of 14 calendar days. After this period, the items will be released for sale again and your invoice will be cancelled. Please note that it may take 1–4 business days for your payment to reach us, depending on the bank and the country. To speed up the process, you can also pay the invoice via PayPal to info@duplo-frank.de. Please always include the invoice number as payment reference so we can assign your payment correctly. |
X | X | X |
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SEPA Direct Debit By selecting this payment method and submitting your bank details, you give us your direct debit authorization. Please note: Payment via SEPA direct debit is only possible if your bank account is authorized for SEPA transactions (within the European Union, if applicable). The invoice amount will be debited 7 calendar days after the invoice date. You will find the exact debit date and your mandate reference on your invoice. Your order will be shipped immediately. Our creditor ID: DE95ZZZ00000625461 |
X | X | |
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PayPal The payment is processed via your PayPal account. Your order will be shipped once the payment has been received. Our PayPal account: info@duplo-frank.de |
X | X | X |
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Credit Card (MasterCard, Visa, American Express) After completing your order, you will receive an email with a link to our payment provider Stripe. There you can pay the outstanding amount by credit card. Your order will be shipped once the payment has been received. The items will be reserved for you for a maximum of 14 calendar days. After this period, the items will be released for sale again and your invoice will be cancelled. Please note that your credit card must be registered for the 3DS authentication process. |
X | X | X |
Shipping – Germany
| Shipping Method (order incl. 19% VAT) | Shipping Costs (incl. 19% VAT) | Delivery Time according to DHL |
|---|---|---|
| Standard up to EUR 148.74 | EUR 7.98 | approx. 3–5 business days |
| Standard from EUR 148.75 | – | |
| Merchandise Shipment (small shipments with max. 900g product weight) |
EUR 4.17 | approx. 3–7 business days |
Shipping – EU Zone 1
Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland
| Shipping Method (order net) | Shipping Costs (net) | Delivery Time according to DHL |
|---|---|---|
| Standard up to EUR 124.99 | EUR 17.00 | approx. 3–5 business days |
| Standard from EUR 125.00 | EUR 8.50 | |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 9.40 |
Shipping – EU Zone 2
Finland, France, Hungary, Italy, Slovakia, Slovenia, Spain, Sweden
| Shipping Method (order net) | Shipping Costs (net) | Delivery Time according to DHL |
|---|---|---|
| Standard up to EUR 124.99 | EUR 18.00 | approx. 3–5 business days |
| Standard from EUR 125.00 | EUR 9.00 | |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 9.40 | approx. 4–7 business days |
Shipping – EU — Zone 3
Bulgaria, Croatia, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania
| Shipping Method (order net) | Shipping Costs (net) | Delivery Time according to DHL |
|---|---|---|
| Standard up to EUR 124.99 | EUR 17.50 |
approx. 3–5 business days Greece: 5–6 business days |
| Standard from EUR 125.00 | EUR 8.75 | |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 9.40 |
Shipping – Zone 3 — Iceland, Norway
For parcels outside the EU, we charge a flat rate per parcel plus an additional amount per kilogram. In some shipping zones, a surcharge for customs clearance is also required. The customer is responsible for paying customs duties and national taxes.
| Shipping Method | Price per Parcel (net) | Price per kg (net) | Transport Surcharge per kg (net) | Delivery Time according to DHL (plus possibly delays due to customs clearance) |
|---|---|---|---|---|
| Standard | EUR 13.30 | EUR 0.90 | – | Iceland: approx. 14–18 business days (often longer) Norway: approx. 5–7 business days |
| Premium | EUR 16.80 | EUR 2.10 | – | Iceland: approx. 5–7 business days Norway: approx. 3–5 business days |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 16.13 | – | – | Iceland: approx. 6 business days (often longer) Norway: approx. 5 business days |
Shipping – Zone 4/1 — Morocco and Turkey
For parcels outside the EU, we charge a flat rate per parcel plus an additional amount per kilogram. In some shipping zones, a surcharge for customs clearance is also required. The customer is responsible for paying customs duties and national taxes.
| Shipping Method | Price per Parcel (net) | Customs Clearance (net) | Price per kg (net) | Transport Surcharge per kg (net) | Delivery Time according to DHL (plus possibly delays due to customs clearance) |
|---|---|---|---|---|---|
| Standard | EUR 28.40 | EUR 17.00 | EUR 2.00 | – | Morocco: approx. 8–12 business days Turkey: approx. 10–14 business days |
| Premium | EUR 28.40 | EUR 17.00 | EUR 3.70 | – | Morocco: approx. 6–8 business days Turkey: approx. 8–10 business days |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 14.75 | EUR 17.00 | – | – | Morocco: approx. 6–8 business days Turkey: approx. 7–10 business days |
Shipping – Zone 4/2 — Georgia
For parcels outside the EU, we charge a flat rate per parcel plus an additional amount per kilogram. In some shipping zones, a surcharge for customs clearance is also required. The customer is responsible for paying customs duties and national taxes.
| Shipping Method | Price per Parcel (net) | Customs Clearance (net) | Price per kg (net) | Transport Surcharge per kg (net) | Delivery Time according to DHL (plus possibly delays due to customs clearance) |
|---|---|---|---|---|---|
| Standard | EUR 28.40 | – | EUR 2.00 | – | approx. 14–19 business days |
| Premium | EUR 28.40 | – | EUR 3.70 | – | approx. 12–17 business days |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 14.75 | – | – | – | approx. 7–12 business days |
Shipping – United Kingdom
For parcels outside the EU, we charge a flat rate per parcel plus an additional amount per kilogram. In some shipping zones, a surcharge for customs clearance is also required. The customer is responsible for paying customs duties and national taxes.
| Shipping Method | Price per Parcel (net) | Customs Clearance (net) | Price per kg (net) | Transport Surcharge per kg (net) | Delivery Time according to DHL (plus possibly delays due to customs clearance) |
|---|---|---|---|---|---|
| Standard | EUR 13.10 | – | EUR 0.80 | – | approx. 3–4 business days |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 11.39 | – | – | – | approx. 3–5 business days |
Special Shipping Conditions for Customers in the United Kingdom
Following the recent "Farrier Focus" event, we took the opportunity to reflect on the many valuable conversations. Your feedback was extremely helpful, and we noticed a strong interest in our product range.
Since we currently do not have a distribution partner in the UK, we are offering a special promotion to make ordering our products easier for you: Shipping costs have been reduced to EUR 15 net per parcel until further notice.
Why do I have to Pay Charges for a Delivery to the United Kingdom?
For all orders to the UK, import VAT and a clearance fee must be paid. Most horseshoes and accessory products manufactured at our company are preference eligible under the agreement between the EU and the UK. Therefore, no additional import duty is usually charged on these items. However, this does not apply to all products in our range (such as farriery accessories). You can find the origin details on your invoice.
Shipping – Zone 5 — Canada, Indonesia, Mexico, Singapore, United States
For parcels outside the EU, we charge a flat rate per parcel plus an additional amount per kilogram. In some shipping zones, a surcharge for customs clearance is also required. The customer is responsible for paying customs duties and national taxes.
| Shipping method | Price per parcel (net) | Price per kg (net) | Transport surcharge per kg (net) |
Delivery time according to DHL (plus possibly delays due to customs clearance) |
|---|---|---|---|---|
| Standard | EUR 31.30 | EUR 3.50 | EUR 0.60 | approx. 16–21 business days |
| Premium | EUR 30.70 | EUR 6.90 | EUR 0.60 | approx. 8–15 business days |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 20.68 | – | – | approx. 6–10 business days |
Special Requirements for Mexico
For deliveries to Mexico, you must appoint an authorized customs agent (broker) who will represent you and declare the goods on your behalf.
Please provide your broker's contact details when placing your order.
Shipping – Zone 6 — Australia and New Zealand
For parcels outside the EU, we charge a flat rate per parcel plus an additional amount per kilogram. In some shipping zones, a surcharge for customs clearance is also required. The customer is responsible for paying customs duties and national taxes. Please note: For shipments to Australia, the maximum parcel weight is limited to 19kg.
| Shipping Method | Price per Parcel (net) | Price per kg (net) | Transport Surcharge per kg (net) | Delivery Time according to DHL (plus possibly delays due to customs clearance) |
|---|---|---|---|---|
| Standard | EUR 36.20 | EUR 2.70 | EUR 1.80 | Australia: 10–17 business days New Zealand: 14–20 business days |
| Premium | EUR 34.80 | EUR 9.80 | EUR 1.80 | approx. 8–16 business days |
| Merchandise Shipment Premium (small shipments with max. 900g product weight) |
EUR 22.60 | – | – | approx. 8–18 business days |
According to the German Chamber of Industry and Commerce (IHK), certain requirements apply to shipments to Australia that we are currently unable to fully implement. By completing your order, you confirm that you have read and accepted the following points:
- According to the IHK, the destination port should be indicated on the shipping documents. As we work with Deutsche Post / DHL and do not receive detailed routing information, we are unable to comply with this requirement.
- For customs clearance, our invoice includes all relevant details: the customs tariff number, country of origin, product value, and net weight of each item.
National Representatives
In Switzerland and Canada, we work with dedicated national representatives who provide local advice and handle the entire order process. This offers our customers shorter delivery times and lower shipping costs. All our partners have a background in hoof care and are therefore qualified contacts for your questions.
Shipping to other countries
Additional countries are currently not available in our webshop.
If you cannot select your country, please contact our Customer Service Team — we’ll take care of it!