Payment and Shipping
Payment Methods
| EU | World | |
|---|---|---|
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SEPA Direct Debit Scheme The amount of invoice will be charged from your bank account two weeks after the invoice date. The exact date will be mentioned on your invoice. Your articles will be shipped as soon as possible. Our Creditor Identifier: DE95ZZZ00000625461 Please note: It is only possible to pay by SEPA Direct Debit if you have a bank account within the European Union. Your first order can only be paid by prepayment or PayPal; payment by SEPA Direct Debit is only possible from the second order on and when we have received your signed SEPA mandate. |
X | |
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Prepayment You'll receive an invoice with our bank details in a separate e-mail. Your articles will be shipped upon receipt of payment. The products are reserved for you until your payment has arrived (14 calendar days at most). After this period, the products will be cleared for sales again and your invoice will be cancelled. Please note that (depending on your bank and your country) the transmission of your payment may take 1-4 working days. In order to accelerate the process, you can also pay your invoice via PayPal (info@duplo-frank.de). Please always state your invoice number as reference so we can identify your payment. |
X | X |
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PayPal You pay your invoice with your PayPal account. Your articles will be shipped receipt of payment. Our PayPal account: info@duplo-frank.de |
X | X |
Shipping Charges Germany
| Order (incl. 19% VAT) | Shipping Charges (incl. 19% VAT) |
|---|---|
| 118.99 EUR or less | 7.98 EUR |
| 119.00 EUR or more | 0.00 EUR |
Shipping Charges EU
| Order (net) | Shipping Charges (net) |
|---|---|
| 99.99 EUR or less | 17.00 EUR |
| 100.00 EUR or more | 0.00 EUR |
Shipping Charges Worldwide
The shipping charges outside the EU are a certain price per package plus a certain price per kilogram. In some shipping zones, there is an additional charge for customs handling necessary.
Zone 3: Iceland, Norway
Zone 6: Australia, New Zealand
GB: Great Britain
| Shipping Zone | Price per Package (net) | Customs Handling (net) | Price per kg (net) | Run-Time according to DHL (plus potential delays at customs) |
|---|---|---|---|---|
| Zone 3 | 11.84 EUR | 0.00 EUR | 1.25 EUR | Iceland: ca. 14-21 work days (or even longer as experience has shown) Norway: ca. 7-8 work days |
| Zone 6 | 31.13 EUR | 0.00 EUR | 3.96 EUR | Australia: more than 40 work days New Zealand: more than 50 work days |
| GB | 11,71 EUR | 3,95 EUR | 1,13 EUR | ca. 3 work days |
Premium Shipping to Zone 6
There is a premium shipping option to Australia and New Zealand available. Please contact our Customer Service Team if you'd like to use that option!
| Price per Package (net) | Price per kg (net) | Crisis Addition per kg (net) | Run-Time |
|---|---|---|---|
| 29.97 EUR | 8.74 EUR | 3.90 EUR | ca. 7-9 work days |
Distribution Partners
In some countries, we have national distributors who take care of the customer service and the complete order processing on the spot. Our partners all come from the horseshoeing sector and are therefore qualified contact persons for your questions.
Shipping to other Countries
At the moment, these are the only activated countries in our online shop. If your country isn't activated, please contact the Duplo Team - we are looking forward to helping you!