Privacy Policy

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The protection of your personal data is very important to us. That's why we have assigned the implementation of all related topics to the external partner HeyData.

1. Introduction

In the following, we provide information about the collection of personal data when using

Personal data is any data that can be related to a specific natural person, such as their name or IP address.

1.1. Contact Details

The controller within the meaning of art. 4 para. 7 EU General Data Protection Regulation (GDPR) is H. Frank Kunststofftechnik GmbH, Vorderfreundorfer Straße 20, D-94143 Grainet, Germany, email: info@duplo-frank.de. We are legally represented by Hubert Frank.

Our data protection officer is heyData GmbH, Gormannstr. 14, D-10119 Berlin, www.heydata.eu, E-Mail: info@heydata.de.

1.2. Scope of Data Processing, Processing Purposes and Legal Bases

We detail the scope of data processing, processing purposes and legal bases below. In principle, the following come into consideration as the legal basis for data processing:

  • Art. 6 para. 1 s. 1 lit. a GDPR serves as our legal basis for processing operations for which we obtain consent.
  • Art. 6 para. 1 s. 1 lit. b GDPR is the legal basis insofar as the processing of personal data is necessary for the performance of a contract, e.g. if a site visitor purchases a product from us or we perform a service for him. This legal basis also applies to processing that is necessary for pre-contractual measures, such as in the case of inquiries about our products or services.
  • Art. 6 para. 1 s. 1 lit. c GDPR applies if we fulfill a legal obligation by processing personal data, as may be the case, for example, in tax law.
  • Art. 6 para. 1 s. 1 lit. f GDPR serves as the legal basis when we can rely on legitimate interests to process personal data, e.g. for cookies that are necessary for the technical operation of our website.

1.3. Data processing outside the EEA

Insofar as we transfer data to service providers or other third parties outside the EEA, the security of the data during the transfer is guaranteed by adequacy decisions of the EU Commission, insofar as they exist (e.g. for Great Britain, Canada and Israel) (art. 45 para. 3 GDPR).

If no adequacy decision exists (e.g. for the USA), the legal basis for the data transfer are usually, i.e. unless we indicate otherwise, standard contractual clauses. These are a set of rules adopted by the EU Commission and are part of the contract with the respective third party. According to art. 46 para. 2 lit. b GDPR, they ensure the security of the data transfer. Many of the providers have given contractual guarantees that go beyond the standard contractual clauses to protect the data. These include, for example, guarantees regarding the encryption of data or regarding an obligation on the part of the third party to notify data subjects if law enforcement agencies wish to access the respective data.

1.4. Storage Duration

Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and no legal obligations to retain data conflict with the deletion. If the data are not deleted because they are required for other and legally permissible purposes, their processing is restricted, i.e. the data are blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

1.5. Rights of Data Subjects

Data subjects have the following rights against us with regard to their personal data:

  • Right of access,
  • Right to correction or deletion,
  • Right to limit processing,
  • Right to object to the processing,
  • Right to data transferability,
  • Right to revoke a given consent at any time.

Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data.

1.6. Obligation to Provide Data

Within the scope of the business or other relationship, customers, prospective customers or third parties need to provide us with personal data that is necessary for the establishment, execution and termination of a business or other relationship or that we are legally obliged to collect. Without this data, we will generally have to refuse to conclude the contract or to provide a service or will no longer be able to perform an existing contract or other relationship.

Mandatory data are marked as such.

1.7. No Automatic Decision Making in Individual Cases

As a matter of principle, we do not use a fully automated decision-making process in accordance with article 22 GDPR to establish and implement the business or other relationship. Should we use these procedures in individual cases, we will inform of this separately if this is required by law.

1.8. Making Contact

When contacting us, e.g. by e-mail or telephone, the data provided to us (e.g. names and e-mail addresses) will be stored by us in order to answer questions. The legal basis for the processing is our legitimate interest (art. 6 para. 1 s. 1 lit. f GDPR) to answer inquiries directed to us. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.

1.9. Customer Surveys

From time to time, we conduct customer surveys to get to know our customers and their wishes better. In doing so, we collect the data requested in each case. It is our legitimate interest to get to know our customers and their wishes better, so that the legal basis for the associated data processing is art. 6 para. 1 s. 1 lit. f GDPR. We delete the data when the results of the surveys have been evaluated.

2. Newsletter

We reserve the right to inform customers who have already used services from us or purchased goods from time to time by e-mail or other means electronically about our offers, if they have not objected to this. The legal basis for this data processing is art. 6 para. 1 s. 1 lit. f GDPR. Our legitimate interest is to conduct direct advertising (recital 47 GDPR). Customers can object to the use of their e-mail address for advertising purposes at any time without incurring additional costs, for example via the link at the end of each e-mail or by sending an e-mail to our above-mentioned e-mail address.

Interested parties have the option to subscribe to a free newsletter. We process the data provided during registration exclusively for sending the newsletter. Subscription takes place by selecting the corresponding field on our website, by ticking the corresponding field in a paper document or by another clear action, whereby interested parties declare their consent to the processing of their data, so that the legal basis is art. 6 para. p. 1 lit. a DSGVO. Consent can be revoked at any time, e.g. by clicking the corresponding link in the newsletter or notifying our e-mail address given above. The processing of the data until revocation remains lawful even in the event of revocation.

Based on the consent of the recipients (art. 6 para. 1 s. 1 lit. a GDPR), we also measure the opening and click-through rate of our newsletters to understand what is relevant for our audience.

We send newsletters with the tool Ascend of the provider Wix.com Ltd., Tel Aviv, Israel, 40 Namal Tel-Aviv st. (privacy policy: https://www.wix.com/about/privacy). The provider processes content, usage, meta/communication data and contact data in the process in the EU.

3. Data Processing on our Website

3.1. Informative Use of our Website

During the informative use of the website, i.e. when site visitors do not separately transmit information to us, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our website. This is our legitimate interest, so that the legal basis is art. 6 para. 1 s. 1 lit. f GDPR.

These data are:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

This data is also stored in log files. They are deleted when their storage is no longer necessary, at the latest after 14 days.

3.2. Web Hosting and Provision of the Website

Our website www.duplo-frank.de is hosted by IT-CSW, Andreas Wagner, Säumerweg 10, D-94556 Neuschönau (privacy policy: https://www.it-csw.com/privatsphaere-und-datenschutz/).

Our website www.duplo-innovations.com is hosted by Wix.com Ltd., Nemal St. 40, 6350671 Tel Aviv, Israel (privacy policy: https://www.wix.com/about/privacy).

The providers thereby process the personal data transmitted via the website, e.g. on content, usage, meta/communication data or contact data. It is our legitimate interest to provide a website, so that the legal basis for data processing is art. 6 para. 1 s. 1 lit. f GDPR.

We use a content delivery network to help provide our website. The provider is IT-CSW, Andreas Wagner, Säumerweg 10, D-94556 Neuschönau (privacy policy: https://www.it-csw.com/privatsphaere-und-datenschutz/). The provider thereby processes the personal data transmitted via the website, e.g. on content, usage, meta/communication data or contact data. It is our legitimate interest to provide a website, so that the legal basis for data processing is art. 6 para. 1 s. 1 lit. f GDPR.

3.3. Customer Area

Site visitors can open a customer account on our website. We process the data requested in this context for the fulfillment of the respective user contract concluded for the account, so that the legal basis for the processing is art. 6 para. 1 s. 1 lit. b GDPR.

3.4. Offer of Goods

We offer goods via our website. In the ordering process or shipping, we involve DHL Paket GmbH, Sträßchensweg 10, D-53113 Bonn, that receives only the personal data required in each case to deliver the goods.

The processing of the data takes place for the performance of the contract concluded with the respective site visitor (art. 6 para. 1 s. 1 lit. b GDPR).

3.5. Payment Processors

For the processing of payments, we use payment processors who are themselves data controllers within the meaning of art. 4 No. 7 GDPR. Insofar as they receive data and payment data entered by us in the ordering process, we thereby fulfill the contract concluded with our customers (art. 6 para. 1 s. 1 lit. b GDPR).

These payment providers are:

  • giropay GmbH (only on-site)
  • Mastercard Europe SA, Belgium (only on-site)
  • Visa Europe Services Inc., Great Britain (only on-site)
  • PayPal (Europe) S.à.r.l. et Cie, S.C.A., Luxemburg

3.6. Third-Party Tools

3.6.1. YouTube Videos

We use YouTube Videos for videos on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, D04e5w5, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the US.

The legal basis for the processing is art. 6 para. 1 s. 1 lit. a GDPR. The processing is based on consent. Data subjects may revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The legal basis for the transfer to a country outside the EEA are consents.

Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=en.

3.6.2. Google reCAPTCHA

We use Google reCAPTCHA for authentification management. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, D04e5w5, Ireland. The provider processes usage data (e.g. web pages visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the US.

The legal basis for the processing is art. 6 para. 1 s. 1 lit. a GDPR. The processing is based on consent. Data subjects may revoke their consent at any time by contacting us, for example, using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation.

The legal basis for the transfer to a country outside the EEA are consents.

Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=en.

3.7. Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies that are necessary to allow electronic communications or to provide certain functions you wish to use (e.g. the shopping cart) are stored pursuant to Sect. 6(1)(f) GDPR (General Data Protection Regulation). The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

4. Data Processing on Social Media Platforms

We are represented in social media networks in order to present our company and our services there. The operators of these networks regularly process their users' data for advertising purposes. Among other things, they create user profiles from their online behavior, which are used, for example, to show advertising on the pages of the networks and elsewhere on the Internet that corresponds to the interests of the users. To this end, the operators of the networks store information on user behavior in cookies on the users' computers. Furthermore, it cannot be ruled out that the operators merge this information with other data. Users can obtain further information and instructions on how to object to processing by the site operators in the data protection declarations of the respective operators listed below. It is also possible that the operators or their servers are located in non-EU countries, so that they process data there. This may result in risks for users, e.g. because it is more difficult to enforce their rights or because government agencies access the data.

If users of the networks contact us via our profiles, we process the data provided to us in order to respond to the inquiries. This is our legitimate interest, so that the legal basis is art. 6 para. 1 s. 1 lit. f GDPR.

4.1. Facebook

We maintain two profiles on Facebook. The operator is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://www.facebook.com/policy.php. A possibility to object to data processing arises via settings for advertisements: https://www.facebook.com/settings?tab=ads.

We are joint controllers for processing the data of visitors to our profile on the basis of an agreement within the meaning of art. 26 GDPR with Facebook. Facebook explains exactly what data is processed at https://www.facebook.com/legal/terms/information_about_page_insights_data. Data subjects can exercise their rights both against us and against Facebook. However, according to our agreement with Facebook, we are obliged to forward requests to Facebook. Data subjects will therefore receive a faster response if they contact Facebook directly.

4.2. Instagram

We maintain two profiles on Instagram. The operator is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://help.instagram.com/519522125107875.

4.3. YouTube

We maintain a profile on YouTube. The operator is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, D04e5w5, Ireland. The privacy policy is available here: https://policies.google.com/privacy?hl=en.

5. Changes to this Privacy Policy

We reserve the right to change this privacy policy with effect for the future. A current version is always available here.

6. Questions and Comments

If you have any questions or comments regarding this privacy policy, please feel free to contact us using the contact information provided above.

7. Final Provisions

If any provision of this privacy policy is ineffective, the rest of the provisions remain effective. Instead of the ineffective provision, the relevant statutory provisions apply.

This privacy policy been translated from our German privacy policy (https://duplo-frank.de/de/datenschutz). If any part of the translation is incorrect, the relevant provision of the German privacy policy applies.

Latest Update: 2022-10-10