Instructions on Withdrawal and Withdrawal Form

Consumers are entitled to a right of withdrawal under the following provisions, consumer meaning every natural person who enters into a legal transaction for a purpose that is outside his trade, business or profession:

A. Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise your right of withdrawal, you must inform us (Duplo Composite Horseshoes, H. Frank Kunststofftechnik GmbH, Vorderfreundorfer Straße 20, D-94143 Grainet, Telephone: +49 (0)8585/96926-0, Fax: +49 (0)8585/96926-119, E-Mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the parcel-sized goods. You will also have to bear the direct cost of returning the non-parcel-sized goods. The cost is estimated at a maximum of approximately 150.00 EUR for a return shipment within the Federal Republic of Germany, a maximum of approximately 1,000.00 EUR for a return shipment within the European Union and a maximum of approximately 5,000.00 EUR for a return shipment from the rest of the delivery area.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Notifications

Please keep in mind that the following notification is not a condition for the effective exercising of the right of withdrawal:

Please avoid damaging or soiling the goods. If possible, please return the goods in the original packaging with all accessories and all parts of the packaging. If necessary, us a protective outer packaging. If you do not have the original packaging any more, please use appropriate packaging to protect the goods from transport damages.

B. Withdrawal Form

If you want to withdraw from your contract, please complete the following form and send it to us.

PDF Download of the Withdrawal Form

Duplo Composite Horseshoes
H. Frank Kunststofftechnik GmbH
Vorderfreundorfer Straße 20
D-94143 Grainet
Fax: +49 (0)8585/96926-119

I / We (*) hereby give notice that I / We (*) withdraw from my / our (*) contract of sale of the following goods (*)



ordered on (*) _______________ / received on (*) _______________

Name of Consumer(s)

Address of Consumer(s)


Signature of Consumer(s) (only if this form is notified on paper)

(*) delete as appropriate

Latest Update: 2021-06-23