Instructions on Withdrawal and Withdrawal Form

Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us —

Duplo Composite Horseshoes
H. Frank Kunststofftechnik GmbH
Vorderfreundorfer Straße 20
D-94143 Grainet
Phone: +49 (0)8585/96926-0
Fax: +49 (0)8585/96926-119
E-Mail: info@duplo-frank.de

— of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of the Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning goods that can be sent by parcel post. You also bear the direct costs of returning goods that cannot be sent by parcel post. The costs for a return shipment within the Federal Republic of Germany are estimated at a maximum of approximately EUR 150.00, for a return shipment from the EU area at a maximum of EUR 1,000.00 and for a return shipment from the rest of the delivery area at a maximum of EUR 5,000.00.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

General Information

Please note first of all that the following information is not a prerequisite for the effective exercise of the right of withdrawal:

Please avoid damaging or contaminating the goods. If possible, please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.